ALL orders ship in 2-3 business days.

Shipping Policy

  • We are committed to delivering your order in a timely and efficient manner. Our shipping options include USPS Priority Mail and USPS Ground. Please read the following details about each shipping method:

Shipping Methods:

  1. USPS Priority Mail
  2. USPS Ground

Processing Time:

  • Orders are typically processed and shipped within 1-2 business days from the time of purchase.
  • Please note that weekends and holidays are not included in business days.

Shipping Rates:

  • Shipping costs will be calculated at checkout, based on the shipping method selected, the weight of the order, and the delivery location.
  • Free shipping may be available for orders over a certain amount (e.g., $50) – see our promotions page for details.

Tracking:

  • A tracking number will be provided once your order has shipped. You can track your shipment through USPS’s website.

Shipping Address:

  • Please ensure your shipping address is correct before completing your purchase. We cannot be held responsible for incorrect or incomplete addresses.

International Orders:

  • USPS Priority Mail is available for international orders, with varying delivery times depending on the destination country. Additional customs fees, taxes, or duties may apply, and are the responsibility of the customer.

If you have any questions or concerns about your order, please feel free to reach out to our customer support team.

Warranty

100% Satisfaction Guarantee & Warranty Policy

We stand behind the quality of our products and are committed to ensuring your complete satisfaction. To give you peace of mind with your purchase, we offer a comprehensive 100% Satisfaction Guarantee. Please review the details of our warranty policy below:

What We Cover:

  • Our warranty guarantees free replacement of any damaged or defective part that occurs during normal use.
  • If any part of your product arrives damaged, or becomes defective due to manufacturing error or shipping damage, we will replace it at no additional cost to you. No matter what.

Important Notes:

  • We do not offer refunds. Due to the nature of the product and how it is worn, we only provide replacements for damaged or defective parts.
  • Normal wear and tear is not covered under this warranty. However, if the product is damaged beyond ordinary wear and tear (such as a broken part from mishandling or defects in materials or craftsmanship), it will be replaced free of charge.
  • All replacement claims must be submitted within 30 days of receiving the product. After this period, any damages or defects will not be eligible for a replacement under our warranty policy.

How to Make a Claim:

  1. Contact our Customer Support Team at [support@conceal-craft.com] with your order number and a description of the damage or defect.
  2. Upon approval, we will send you a replacement part at no charge. In some cases, we may ask you to return the damaged item (at our expense) for further inspection. A shipping label will provided for you.

Warranty Limitations:

  • This warranty applies only to the original purchaser and is not transferable.
  • We are not responsible for any incidental or consequential damages arising from the use of the product.

Your satisfaction is our priority. If you're ever dissatisfied with a damaged part, we will promptly replace it to ensure you can enjoy your product to the fullest.